Help Center

Comprehensive support and guidance for SessionScope users

Welcome to the SessionScope Help Center

At SessionScope, we provide powerful solutions for session management, user engagement analytics, and improving website performance. This Help Center is designed to guide you through our services, answer frequently asked questions, and ensure you get the most out of SessionScope.

What is SessionScope?

SessionScope is an innovative platform specializing in:

  • Session Replay: Track and replay user sessions to understand how visitors interact with your website.
  • User Engagement Analytics: Gain insights into user behavior, including clicks, scrolls, and time spent on pages.
  • Performance Monitoring: Identify and resolve bottlenecks to improve your site's performance.
  • Error Tracking: Capture and diagnose errors in real-time for a seamless user experience.

Whether you're a small business, a developer, or a large-scale enterprise, SessionScope equips you with the tools to optimize your website and deliver exceptional user experiences.

How to Get Started

  1. Sign Up: Create your account at SessionScope.io.
  2. Set Up Tracking: Add the SessionScope tracking script to your website or application.
  3. Explore Insights: Access session recordings, behavior analytics, and performance metrics through the intuitive dashboard.
  4. Optimize Your Site: Use data-driven insights to make improvements and track their impact.

Features Overview

Session Replay

Understand your users’ journey by replaying their interactions. Identify areas where users drop off, face issues, or engage the most.

Behavior Analytics

Track clicks, hovers, scroll depth, and form engagement. Gain actionable insights to improve UI/UX and conversion rates.

Performance Metrics

Measure site loading speed, server response times, and frontend performance to optimize for faster user experiences.

Error Reporting

Detect, track, and resolve issues in real-time. Minimize disruptions for users and maintain a high-performing website.

FAQs

1. What types of websites can use SessionScope?

SessionScope works with any website or web application, including platforms built on WordPress, React, Angular, and other modern frameworks.

2. Does SessionScope comply with privacy regulations like GDPR and CCPA?

Yes, SessionScope prioritizes user privacy and complies with regulations like GDPR and CCPA. Sensitive data is masked, and you can customize settings to align with your privacy policies.

3. How can I integrate SessionScope with my website?

Integration is simple. After signing up, you'll receive a JavaScript snippet to embed in your website's code. For detailed instructions, refer to our Integration Guide.

4. Can I filter sessions by specific criteria?

Yes, you can filter sessions based on criteria like location, device type, browser, session duration, and more to focus on the most relevant data.

5. Does SessionScope offer a free trial?

Yes, we offer a 14-day free trial with access to all features. Start exploring without any commitment.

6. What kind of support does SessionScope provide?

We offer 24/7 email support, a knowledge base, and live chat to assist you with any issues or questions.

Need More Help?

If you have additional questions or need assistance, feel free to contact our support team at [email protected]. You can also explore our Knowledge Base for detailed guides and tutorials.