FAQs

Frequently Asked Questions (FAQs)

General Questions

Q1: What is SessionScope? A: SessionScope is a privacy-focused analytics tool designed to provide comprehensive insights into website visitor behavior while ensuring GDPR compliance. It offers features such as customizable reporting, goal tracking, heatmaps, session recordings, and A/B testing without relying on cookies.

Q2: How does SessionScope differ from Google Analytics? A: Unlike Google Analytics, SessionScope prioritizes user privacy by offering cookieless tracking and ensuring that data is not shared with third parties. This makes it a more privacy-friendly and GDPR-compliant alternative.

Setup and Installation

Q3: How do I install and set up SessionScope? A: To install SessionScope, sign up for an account, copy the provided tracking code from your SessionScope dashboard, and paste it into the <head> section of your website's HTML. Detailed instructions can be found in our installation guide.

Q4: What are the system requirements? A: SessionScope requires a web server with PHP 7.4 or higher, MySQL 5.7 or higher (or MariaDB), and HTTPS for secure data transmission. Detailed system requirements and setup instructions are available in our installation guide.

Features

Q5: What are the main features of SessionScope? A: SessionScope offers a variety of features including:

  • Customizable Reporting and Segmentation
  • Goal Tracking and Conversion Optimization
  • Heatmaps and Session Recordings
  • A/B Testing
  • Privacy and GDPR Compliance
  • Integration with other tools and platforms

Q6: How does goal tracking work? A: Goal tracking in SessionScope allows you to measure specific actions that visitors take on your website, such as completing a purchase or signing up for a newsletter. You can set up goals by navigating to the “Goals” section in your dashboard, defining the goal criteria, and saving your settings. Detailed instructions are available in our goal tracking guide.

Q7: How can I track events such as button clicks and form submissions? A: Yes, SessionScope allows you to track specific events like button clicks, form submissions, and other user interactions by configuring event tracking in your dashboard.

Privacy and Compliance

Q8: How does SessionScope ensure GDPR compliance? A: SessionScope ensures GDPR compliance through data anonymization, secure data storage, and cookieless tracking. These measures protect user privacy and help you comply with data protection regulations. Detailed information is available in our GDPR compliance guide.

Q9: What is cookieless analytics? A: Cookieless analytics is a tracking method that does not rely on cookies to collect data. This enhances user privacy, eliminates the need for cookie consent banners, and provides more accurate data by avoiding issues related to cookie blocking and deletion. Detailed information is available in our cookieless analytics guide.

Pricing and Plans

Q10: What are the different pricing plans available? A: SessionScope offers several pricing plans to suit different needs:

  • Basic Plan: Ideal for blogs, portfolios, and small business sites.
  • Essential Plan: Best for small teams or businesses needing more advanced features.
  • Growth Plan: Designed for growing businesses with higher data needs.
  • Professional Plan: Tailored for professionals and mid-sized teams needing comprehensive features and enhanced support. Detailed pricing information is available on our pricing page.

Q11: Can I switch plans later? A: Yes, you can upgrade or downgrade your pricing plan at any time based on your needs. Changes to your plan can be made through the billing section of your SessionScope dashboard.

Q12: Is there a free trial available? A: Yes, SessionScope offers a free trial for new users to explore the features and benefits of the platform before committing to a paid plan. Visit our website to sign up for a free trial.

Technical Support

Q13: How do I contact support? A: You can contact SessionScope support by logging into your dashboard and navigating to the “Support” section. From there, you can submit a support request or access our Help Center for more resources.

Q14: What should I do if I encounter an issue? A: If you encounter any issues, visit our Help Center for troubleshooting guides and support articles. You can also contact our support team directly through your SessionScope dashboard for personalized assistance. Detailed troubleshooting steps are available in our common issues and solutions guide.

Integration and Compatibility

Q15: Can I integrate SessionScope with other tools and platforms? A: Yes, SessionScope supports integration with various tools and platforms such as CMS (WordPress, Joomla, Drupal), e-commerce platforms (Shopify, WooCommerce, Magento), and marketing automation tools (Mailchimp, HubSpot). Refer to our integration guide for detailed instructions.

Q16: Does SessionScope support API access? A: Yes, SessionScope offers API access for advanced users who want to programmatically interact with their data. You can find API documentation and generate an API key in the “API” section of your dashboard.

Common Issues and Solutions

Q17: Tracking Code Not Working A: Ensure the tracking code is correctly installed on all pages of your website, check for JavaScript errors, clear your browser cache, and verify that tracking requests are sent to the SessionScope server.

Q18: Data Not Appearing in Dashboard A: Wait for data processing, ensure the Site ID in your tracking code matches the Site ID in your SessionScope account, and check your time zone settings.

Q19: Inconsistent or Missing Data A: Check for filters in the dashboard, ensure no exclusions in tracking settings, and verify no script blocking by browser extensions or ad blockers.

Q20: Incorrect Goal Tracking A: Double-check goal configurations, ensure URL matching for URL destination goals, and verify event names and categories in your tracking code.

Q21: API Requests Failing A: Ensure the correct API key is used, verify the API endpoint URL, and check parameter formats.

Q22: Slow Dashboard Performance A: Optimize queries, clear browser cache, and use the latest web browser version.

Q23: Heatmaps Not Displaying A: Ensure sufficient traffic on pages, verify correct page selection for heatmap tracking, and check for JavaScript errors.

Q24: Session Recordings Not Working A: Enable session recording in settings, use a supported browser, and ensure adequate traffic to the pages being recorded.

Q25: A/B Testing Issues A: Verify A/B test setup, ensure sufficient site traffic, and maintain consistent test conditions.

By following this FAQ guide, you can quickly find answers to common questions about SessionScope, ensuring a smooth and effective use of the platform. If you need further assistance, don't hesitate to reach out to our support team.